G2S Blog

One of the challenges in operating a successful business globally in today’s economy is the ability to provide a high quality level of customer support. Setting up customer support to efficiently handle and respond to the wide amount of questions and requests require customer service offered in many different languages. For vendors that only target a market that uses one language predominantly this task is simplified, but for targeting the market worldwide, this can be a challenge.

Gate2Shop takes this challenge head-on, by providing each page of the website in multiple languages to ensure that that vast majority of the public can get a complete and clear idea about the services that we provides. As part of the service vendors have the opportunity to receive a fully customized payment page, and in doing so up to 12 languages and 11 major world currencies are offered at no extra charge.

One of the practices of Gate2Shop is selectively employing specialists in the e-commerce industry that possess unique linguistic talents to offer customer support in many of the most demanding languages. This practice is one of the most important during the staffing process at Gate2Shop. By holding to these standards Gate2Shop delivers one of the most efficient and well rounded customer support teams in the business.

Customer support is one of the foundations that Gate2Shop is structured around; together with our global offices we compliment the service with multi-lingual specialists to provide superior service worldwide.
Gate2Shop, power by the superior technology of SafeCharge, has a decade of experience in providing solutions for the e-commerce industry. Specializing in the software industry, Gate2Shop provides one of the most secure and flexible solutions in the business. And now you can get the service in the language you want.

Once these first two steps are completed, your next task is to find an ecommerce payment solution to allow you to accept online transactions from your targeted customers. This provider should be able to offer the options you need to conduct your business while providing relief from most of the tasks involved. Also with these options you should receive the customer support that you deserve.
Today with the constant changes in the industry a select few service providers offer the flexibility needed to meet all of these demands. Gate2Shop; being an innovative Ecommerce provider in a rapidly growing ecommerce industry, has found a way to keep one step ahead. By providing the needed flexibility and the business savvy to look at the vendors needs and develop the solutions that they are asking for. Gate2Shop puts the technology and the professionalism together to provide a streamline solution to the changing challenges that vendors meet in today’s online marketplace.
Gate2Shop recognizes the complexity of competing in the online industry during extremely tough times. With our resources, we are able to offer a list of global payment methods to provide an edge in an extremely competitive market. Now all of our clients can take advantage of the Alternative Payment Methods such as Real Time Bank Transfers, and Off-Line Transfers for various financial institutions that are available to all of our clients.
For more information concerning technical integration and pricing schemes please contact your Sales Account Manager at: sales@g2s.com

Dennis Michael Gannon
Marketing Communications Representative
www.g2s.com

Every year more and more people report different levels of vision loss. Although many cases do not lose complete sight there are various stages of vision impairment. And with today’s technological break throughs, many of these problems can be eliminated or lessened by putting forth more effort to include standards for the disabled.

And that is why as part of Gate2Shop’s continuous efforts to evolve ecommerce to unprecedented levels, we are proud to announce that our developers have integrated more accessibility options into the G2S payment page. By taking inclusion a step further, G2S   has made its payment page accessible to those who are visually impaired. Doing this affords even more of the ecommerce community to benefit from the multitude of products available on the internet today.

Taking these steps to up-date the G2S ecommerce solutions provides easy access to those who utilize specialized browsers or even screen readers to experience the Internet.   The development team at G2s continues to provide solutions to the needs of the industry and it strive to stay one step ahead.
It is time that the solutions designed for the ecommerce industry set a standard to include the population that want to be included but are restricted by the accessibility problems that many developers face.

Dennis Michael Gannon

MarCom

www.g2s.com

Entering into the ecommerce industry today has several different details to it but it is still easier than it was. So once you have decided on the product or service you will be selling online, you’ll want to think about your website. Today, due to the large amount of website development tools, templates and flexible software programs available today it is relatively a small task.
You can be as involved in the process as necessary, to ensure that the site comes out exactly the way you envisioned your business.  These fore mentioned programs give you the opportunity to design your own website.

Hosting your website
So, now that you have a site, you want to make it accessible on the internet to the public.  That means that you need to find a web hosting company which will provide you with space on server, internet connectivity, e-mail management, and other services.  There are many that are free, but, as everything eventually has a cost, you will most likely be bombarded with pop-ups and ads that have nothing to do with your business.  So, it’s better to pay for the service, and know that it’s all within your control.  Prices will range from how many GB of web space that you will be taking up, how many email accounts you plan to have, or extra special features that you integrate with  They usually charge a monthly fee, and it can be anywhere from  $10 to a few hundreds a month.

Payment providers
We’ve now reached the most important part of your business, and that’s the payment solution.  Being one of our areas of expertise, there are many things to consider when choosing your Payment Service Provider (PSP), and of course, we recommend using our solution because it provides you with the major currencies and payment methods, and it is customized for each merchant.
Today’s Payment Service Provider (PSP) should be chosen on behalf of several distinguishing factors.  The first is reliability.  Let’s face it – profits are the main concern of all merchants, and he who handles those profits should have extensive experience, as well as a reputable history of financial expertise and punctual payments.

Along with the solutions needed to start an online business, more work is needed to keep the doors open. There are financial concerns, merchandise, staffing and of course all the paperwork and the reporting that is left to do.

Some of the services that you should look for:

• Superior Security practices – You’ll want to make sure that the payment provider is PCI certified and practices all available security methods.
• Chargeback guarantee – You should have a guarantee against fraudulent chargebacks.
• Merchant account required or Vendor account – Depending on your business you should know if you need to have a merchant account or if the provider will take care of this and give you a vendor account.
• Multiple payment options – The more payment options that the provider offers, give you a wider and sounder customer base.
• Rapid account processing – This shows you that the provider is serious and has the resources to get your payment processing up and running.
• Superior Risk Management – These practices protect you against fraud and reduce the time you spend worrying about your business.
• Multiple Partnership packages – This is a good practice to look for because of increased traffic and increased sales possibilities. A company with these types of solutions is more likely to take an invested interest on how your business is doing.

Most of the stand alone providers will not or do not provide platforms with all these feature so you have to continue your multi-vendor usage.

Questions to think about…..

1. Where are you trying to sell to? (Target Location) Depending on where you are trying to sell your product/service, you want to check on what the market in the area is in need of.
2. What type of banking or financial institutions will you need to work with? Depending on the location, the banks and financial transaction are handled differently. And working with the major credit card companies there are requirements that you’ll need to meet.
3. What type of Account/s will you need? There are different accounts available depending on the business model of your company or even as a sole trader. With some providers you will need to arrange a merchant account and others they will set up a vendor account for you so you don’t need to take the time.
4. What type of services are you looking for? You will need to figure out what services you will need from your providers, whether it’s a hosting provider or payment provider.
5. Refund policies or guarantees? To enter the ecommerce community you’ll need clear and fair policies and guarantees to offer your customers.
6. How are you going to take care of marketing and driving traffic to your site? After you have you site up and operating, you will need to have it seen by the public and the more the better. So the more traffic you get to visit your site the greater possibility of higher sales.

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Here I need to say why EASEUS Data Recovery Wizard is a must-have for computer users.

People usually delete files by “Shift + Delete” directly, especially for the users who know something about computer skills. This kind of deletion will not go to the Recycle Bin, the deleted file cannot be distinguished by Windows system, and so if you don’t use any third party recovery software, you won’t be able to get it back.

And suddenly you remembered that there was an important doc file, picture or something that had been completely deleted. How do you feel about that? Let it go with couples of days’ hard work, or even years’ hard work? Or try to get it back?

It is not a good habit that only when you encounter some problems, you try to find the solution. The best solution is to prepare some important solutions for avoiding bad situation. Why?

Because after you delete the file, that file does not disappear. Windows cannot see it, but this file still exists in your hard drive. So you may use data recovery software to recover it immediately. But if you recover the deleted file after couples of days, Windows system may overwrite the sectors where the deleted file once located. Then you will never find it back.

That’s why I call data recovery software is a must-have.

Never try to buy fire extinguisher only after the fire is there.

EASEUS Data Recovery Wizard is recommended by various kinds of famous sites, like SoftPedia, , PCW, G2S (which provides secure and reliable turnkey solutions for small to medium sized e-commerce businesses), etc.

Kyiv, Ukraine

April 22nd – 24th Expocenter Ukraine

Gate2Shop is proud to announce that we will be attending the Internet – Ukraine exposition being held at the Expocenter in Kyiv from April 22nd thru 24th. We would like to invite you to discuss how G2S can provide you with the ecommerce solutions that you need. The “Internet-Ukraine ‘2009” - is an event of international levels and it is the perfect platform to show case opportunities for every type of business in the industry.
This exposition is the only forum in the Ukraine in which professionals from the telecommunication, Internet-advertising and Internet-technology field will be combined at a single event.
Gate2Shop will have representatives there to discuss the industry growth in both the Ukrainian and the Russian speaking markets and how Gate2Shop can provide the innovative solution to meet these needs.
For more information please visit www.internet-ukraine.com/en or contact us at sales@g2s.com

After spending many years in different industries, one of the prominent issues that I have noticed that seems to be affecting businesses is retention. Businesses that are struggling to keep their current customers have to look for new and innovative ways of operating. This means incorporating new ideas and services into their daily practices to maintain their clientele.

Customer Retention:

Some of these practices are communicating a “Sense of Urgency” and “Professionalism” when it comes to resolving their individual issues that are communicated. These are key practices when handling clients to let them know that they are valued and not just another customer. A very highly regarded practice to keep in the forefront is the detailed communication between the key individuals and the client themselves.

Sense of Urgency: by treating each issue as a priority to maintain the level of importance for each and every client. This gives them the respect and satisfaction of knowing their concerns are being handled in a professional manner.

Professionalism: discussing each and every concern in a professional manner without using counterproductive phases or idiomatic statements that can be considered a cultural or social offense. Discuss each topic of concern and address each issue the customer is communicating.
Another respectable practice is to minimize the number of contacts or channels that they must go through to achieve a pleasant outcome to their issue. By maintaining this practice, there is less confusion and a sense of personnel attention is given to the customer.
Just by initiating a few simple business practices the overall customer service is improved and the ratio of the customer retention is increased. By maintaining satisfied customers, the feedback and the word or mouth advertizing will also improve.

Employee Retention:

On the other front, the employees that have contact with the customers and the internal working of any business must be trained and developed to properly handle the customers or end-users of the product or service. One of the most important costs to any company is the training and education of their employees, and once an employee is trained and skilled in customer relations he/she becomes a valuable asset to the business.

With these points made, it makes more than enough sense that a company trying to retain, expand their client base should put reasonable efforts into employee retention. This step is an integral part of public relations as well as customer relations, cost savings and by reducing the costs of continually training new people to interact with the customers.

Today, numerous companies overlook the fact that hiring a lower cost employee rather than providing the incentives to retain present personnel does not always save money. The constant replacement of people keeps the training investment and time involved at a higher level and creates an imbalance in the service to the customer by changing the personnel that they interact with.

The seasoned employee develops a certain relationship with the customers after time, this make the business transactions more comfortable for both parties involved. Businesses that are capable of developing this type of comfort zone with their customers have a better client retention rate than those whom continuously exchange personnel that are working with the customers.
A measurable result of these practices is an increased employee sense of worth, higher work place morale, and improved on the job performance.  These benefits alone make a noticeable difference in the daily productivity of any work place and directly impact the profitability.

Dennis Michael Gannon
Marketing Communications Manager
www.g2s.com

G2s is proud to announce the enhanced Key License Management services being offered to our Vendors whom can benefit from outsourcing this time consuming process. For software Vendors; the Key License Management is a day-to-day process that can take time away from more critical tasks. By combining the management services with hosting and the payment options involved with the software industry is a daunting task even for those who have been in the business for any period of time.
By hosting and distributing the License Key’s G2S saves the vendor time that can be better utilized on their core business tasks.  The management of this service is designed into the secure payment page and in turn it will provide the designated number of licenses to the end-user without continuous intervention of the vendor.   With these features designed into the G2S payment page, the vendor just has to provide the key codes and let G2S do the rest.
By offering this service, G2S adds another innovative feature to its ecommerce platform and answers the needs of the software businesses of all sizes that wish to concentrate more on their core business.

For further information on this and the many other features that G2S offers, contact us at: sales@g2s.com

Together with Ekmpowershop, G2S (www.g2s.com) recognized the complexity of competing in the online industry during extremely tough times, so G2S found the solution to provide. With G2S’s resources, we are able to offer a list of global payment methods to provide an edge in an extremely competitive market. Now all of the EKM users can take advantage of these payment methods free of charge. While conducting business throughout the world, EKM users need a service provider that can provide payment options to work with the growing market. The experts at G2S, once again are able to provide the solutions needed, with the additional payment methods in locations such as:

•    Austria
•    Belgium
•    Denmark
•    Finland
•    France
•    Germany
•    Greece
•    Italy
•    Japan
•    The Netherlands
•    Sweden
•    Switzerland

G2s extends the ability of the merchant to conduct business worldwide. Whether it is Debit cards or Credit card processing, G2S provides the solutions for the industry’s needs.

G2S being a continuous innovator in the e-commerce community, G2S now introduces the new “ChargeBack Protection Package”. This package is designed to offer full protection against the dreaded Chargebacks. This is a set fee that covers the complete array of fees that are commonly overlooked by vendors seeking an online payment solution.

Signing up with this plan will extend the protection of online vendors and increase sales revenue. The ChargeBack Protection Package offers:

• Total Processed              €0 - € 100,000
• Discount rate                      6.95%
• Set-up Fee                           None
• Minimum transactions             None
• Handling fees                        None
• Gateway fee                         None
• Monthly fee                          None
• Transaction fee                     None

Combining one of the most advanced technologies with the irreplaceable human judgment of our expert risk-analysts, G2S’s fraud prevention is one of the industry’s most powerful available today. We are so confident in our Fraud Prevention Services, that we are willing to take fraudulent chargeback costs upon ourselves. Vendors will receive a money-back guarantee for the loss of sales due to fraudulent chargebacks that are inflicted upon the vendor.