I didn’t receive my product. What should I do?

Gate2Shop strives for the best customer support service and our customer satisfaction is very important for us. You can always contact us with any concerns and we will represent your needs in front of the vendor.

You are charging me for something I didn't purchase or authorize.

Gate2Shop only bills you for what you purchased at the site. If you believe the site has recorded this purchase incorrectly, our Billing Support will be happy to help you resolve your differences with the site.

How can I request a refund?

If you are suspecting unauthorized charge in your bank account, you are not satisfied with the service or have proven problems with your purchased product please contact our operators and we will assist you further on your request.

I have other questions.

We will be happy to assist you with any questions you may have regarding your payment. Our Billing Support team is here and ready to assist you 24 hours a day / 7 days a week. You can contact us via:

   

 

 

Email: billing-support@g2s.com   

Phone: +44 20 3051 0330                        

Or simply leave us message by filling the Shoppers Support form and we will get back to you as soon as possible.