Technical support
- Does G2S provide technical support for its vendors? - G2S provides 24/7 technical support for its vendors. If you have any technical questions or need assistance, feel free to contact our technical team at tech-support@g2s.com.
- What time is the tech-support available? - Our technical support team is available 24/7, so you can contact them any time at tech-support@g2s.com.
- May I have the same look and feel of my website and the checkout page? – The G2S checkout page is fully customizable and you can look and feel as your website. Please advise your account manager how exactly you prefer it to look and in what language to be.
- Do I need a secure server to use G2S services? - In order to use G2S services you do not need to acquire a secure server and pay extra. All the transactions are going through our secured payment page, so we are responsible for the safety and privacy of your shoppers cards details.
- Will I need to purchase and/or install any special software or hardware to use G2S? - In order to use G2S secure e-commerce platform you do not need to buy anything in addition and no software or hardware is required. All you need to do is integrate your website with our payment system. The availability of our technical support team is very helpful and useful in this case.
- I would like to test your payment solution first. Can you provide me with a test account? - In order to review a test account you will have to contact our sales team and ask them for access to a test account, where you could review how our system works.
- I would like to take a look at your integration manual first before I apply for an account. Is this possible? - If our vendors are interested in the integration manual they will have to contact our sales team and ask them for the manual/API. G2S provides you with the integration manual even before the integration procedure, so you will have time to review it and estimate the time needed to finish the integration.
